On January 25th, a widespread Microsoft 365 outage left thousands of users around the world unable to access several of the company’s products. In the early morning hours, Microsoft announced that users were experiencing difficulties with services such as Microsoft Teams, Exchange Online, Outlook, SharePoint Online, OneDrive for Business, Microsoft Graph, PowerBi, and the Microsoft 365 Admin Center.

However, the outage did not stop there, as over a thousand users also reported issues with accessing Xbox Live on the popular website Down Detector. In response, Microsoft investigated the incident and in an update to their initial announcement, the company revealed that they had isolated the problem to a networking configuration issue.

To resolve this, Microsoft stated that they needed to carefully plan their next troubleshooting steps and analyze the best mitigation strategy to minimize any additional impact. By 04:26 ET (09:26 GMT), the company announced that they had rolled back a network change that they believed was causing the outage and that they were closely monitoring their services as they started to come back online.

Overall, the incident highlights the importance of having robust systems in place to handle unexpected outages, as well as the need for transparent and timely communication with users during such incidents